"FAQ"

  • "A'WOKE" IS A FASHION BRAND THAT FOCUSES ON CREATING UNIQUE AND INSPIRING CLOTHING DESIGNS THAT EMPOWER INDIVIDUALS TO EXPRESS THEMSELVES AND EMBRACE THEIR INDIVIDUALITY.
    • HOW CAN I PLACE AN ORDER? TO PLACE AN ORDER, SIMPLY BROWSE OUR WEBSITE AND ADD YOUR DESIRED ITEMS TO YOUR SHOPPING CART. ONCE YOU'RE READY TO CHECKOUT, FOLLOW THE PROMPTS TO ENTER YOUR SHIPPING AND PAYMENT INFORMATION. ONCE YOUR ORDER IS CONFIRMED, WE'LL PROCESS AND SHIP IT OUT TO YOU WITHIN ONE BUSINESS DAY.
      • WHAT PAYMENT METHODS DO YOU ACCEPT? WE ACCEPT ALL MAJOR CREDIT CARDS, INCLUDING VISA, MASTERCARD, AMERICAN EXPRESS, AND DISCOVER, AS WELL AS PAYPAL AND OTHER SECURE PAYMENT METHODS.
        • CAN I TRACK MY ORDER? YES! ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH TRACKING INFORMATION SO YOU CAN MONITOR THE STATUS OF YOUR DELIVERY. 
          • WHAT IS YOUR RETURN POLICY? WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR PURCHASE. IF FOR ANY REASON YOU ARE NOT SATISFIED, YOU MAY RETURN ELIGIBLE ITEMS WITHIN 7 DAYS OF RECEIVING YOUR ORDER FOR A REFUND OR EXCHANGE. IF YOU ARE NOT SATISFIED WITH YOUR PRODUCT, YOU SHOULD SUBMIT A RETURN REQUEST TO RETURNS@ATELIERWOKE.COM. FOR MORE INFORMATION,  PLEASE REFER TO OUR RETURNS PAGE. HTTPS://ATELIERWOKE.COM/PAGES/RETURNS
            • DO YOU OFFER INTERNATIONAL SHIPPING? YES, WE OFFER INTERNATIONAL SHIPPING TO SELECT COUNTRIES. SHIPPING RATES AND DELIVERY TIMES MAY VARY DEPENDING ON YOUR LOCATION AND THE SHIPPING CARRIER SELECTED AT CHECKOUT.
              • HOW CAN I CONTACT CUSTOMER SERVICE? IF YOU HAVE ANY QUESTIONS OR CONCERNS, OUR CUSTOMER SERVICE TEAM IS HERE TO HELP! YOU CAN CONTACT US BY EMAIL AT INFO@ATELIERWOKE.COM
                • CAN I CANCEL OR MODIFY MY ORDER? ONCE YOUR ORDER HAS BEEN PLACED, IT CANNOT BE CANCELED OR MODIFIED. HOWEVER, IF YOU NEED TO MAKE CHANGES TO YOUR ORDER, PLEASE CONTACT US AS SOON AS POSSIBLE, AND WE WILL DO OUR BEST TO ACCOMMODATE YOUR REQUEST.
                  • HOW CAN I STAY UPDATED ON NEW ARRIVALS AND PROMOTIONS? TO STAY UPDATED ON NEW ARRIVALS, PROMOTIONS, AND EXCLUSIVE OFFERS, BE SURE TO SIGN UP FOR OUR NEWSLETTER AND FOLLOW US ON SOCIAL MEDIA. YOU CAN ALSO CHECK OUR WEBSITE REGULARLY FOR THE LATEST UPDATES.

                    IF YOU HAVE ANY OTHER QUESTIONS OR CONCERNS THAT ARE NOT ADDRESSED HERE, PLEASE DON'T HESITATE TO CONTACT US AT INFO@ATELIERWOKE.COM